Customer Success Manager

12 hours ago

Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 45,000 - 55,000 per year

Company Description:

My Tutor Source (MTS) is an international teaching platform providing educational services in regions such as the Middle East, the UK, and the US. MTS offers highly qualified and experienced tutors for one-on-one online tutoring, ensuring sessions are beneficial and enjoyable for students. Our tutors are expert professionals, not freelancers, and MTS takes full responsibility for the tutoring sessions. MTS is dedicated to enhancing students' knowledge and helping them excel academically.

Role Description:

This is a full-time on-site role for a Customer Success Manager located in the Lahore District. The Customer Success Manager will be responsible for building and maintaining relationships with clients, ensuring client satisfaction, and overseeing the successful delivery of tutoring services. The role involves regular communication with clients and tutors, addressing client concerns, and ensuring the quality and effectiveness of the tutoring sessions. Additionally, the Customer Success Manager will monitor and report on key performance metrics and work closely with other departments to optimize the customer experience.

  • Introduce the customers to the company's services in the form of detailed sessions
  • Arrange teachers for Demo/Intro sessions and for assigning classes
  • Regular follow-up with the customers
  • Regular communication with the students and teachers to ensure excellent service delivery
  • Monitor activity and get feedback from existing customers on service delivery improvement areas, and implement the possible customer suggestions
  • Building customer relationships and proactively engaging with them to improve customer retention
  • Extensive research is required for prospecting and is capable of building and maturing leads
  • Inside sales activities like extensive research based on several variables, analyzing data, and then taking action on results and indicators
  • Completion and coordination of multiple tasks along with the entire team
  • Updating the database and maintaining accurate records
  • Scheduling Intro/Demo sessions with the available teachers
  • Scheduling classes of successful trials and managing the scheduled hours of their clients (students)
  • Building customer relationships and proactively engaging with them to improve customer retention
  • Maintaining accurate records
  • Aiming to achieve monthly and annual goals/targets

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 900,000 - 1,200,000 per year

    Customer Success Manager ( Night Shift)Are you a seasoned professional with a proven track record in customer success and team leadership? We're looking for an experienced Senior Manager Customer Success to lead our efforts in delivering exceptional client experiencesPosition: Customer Success ManagerLocation: DHA Phase 1, LahoreExperience: 5-7 yearsShift...

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan Stafflink Full time $60,000 - $80,000 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding and culture to local payroll, compliance, and team management, allowing businesses to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise....

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan Techies Global Full time 104,000 - 130,878 per year

    Company DescriptionTechies Global transforms ideas into tangible digital solutions, specializing in digital marketing. Our goal is to empower clients to achieve higher visibility and business success through a transparent, streamlined approach. With a cohesive and growth-oriented culture, we invest in our employees' development. We deliver an effortless...

  • Customer Success

    3 days ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time $40,000 - $80,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success

    4 days ago

    Lahore, Punjab, Pakistan Taraki Full time

    Customer Success & Support Specialist - Triple Tree SolutionsOverviewRole Summary: As a Customer Success & Support Specialist, the person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role focuses on guiding customers to maximize value from our products/services...

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time 3,000,000 - 4,500,000

    Job Overview">This role is responsible for driving customer success by developing strong relationships with clients and internal stakeholders. The ideal candidate will have a proven track record of account management experience, excellent communication skills, and the ability to travel.

  • Customer Success Manager

    3 days ago

    Lahore, Punjab, Pakistan Careers at Cedar Global Solutions Full time $60,000 - $80,000 per year

    About Cedar FinancialCedar Financial ("Cedar") is a renowned international financial services company, recognized for its expertise in cross-border ARM (Accounts Receivable Management) services. Our team is driven by a spirit of innovation, constantly seeking new ideas and ways to improve and evolve. We understand that complacency can be detrimental to...

  • Customer Success Specialist

    1 week ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Quality Resource Private Limited - Customer Success Specialist (Night Shift)Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app...

  • Customer Success Specialist

    1 day ago

    Lahore, Punjab, Pakistan Cyngro Full time $104,000 - $130,878 per year

    Company DescriptionAtCyngro, we specialize in digital marketing, SEO, web development, Odoo solutions, marketing automation, and conversion optimization, helping businesses achieve remarkable growth. Leveraging AI-driven strategies and cutting-edge technology, we drive digital transformation, enhance operational efficiency, and elevate brand success. With...

  • Customer Success Executive

    3 days ago

    Lahore, Punjab, Pakistan Zameen Full time

    OverviewWe at Zameen.com are looking to hire "Customer Success Executive". The role is focused on establishing and nurturing strong sales account relationships within a designated territory. The primary responsibility includes identifying and pursuing new business opportunities to expand the customer base. The role requires proactive engagement through cold...