phone banking officers – call center unit

4 days ago


Islamabad, Islamabad, Pakistan ACCA Careers Full time
PHONE BANKING OFFICERS – CALL CENTER UNIT - DBG

Excellent problem-solving, time management & communication skills.

ANSWERING CALLS TO HANDLE CUSTOMER INQUIRIES AND ROUTE CALLS TO APPROPRIATE RESOURCES.

RESOLVING CUSTOMER COMPLAINTS AND FOLLOW-UP WITH CUSTOMERS WHERE NECESSARY.

PROVIDING PRODUCT AND SERVICE INFORMATION TO THE CUSTOMERS.

WORKING IN SHIFTS AS PER CALL INFLUX & BANK REQUIREMENT.

TIMELY ACTIVATION & BLOCKING OF CARDS, I-NET, USSD & OTHER SERVICES.

MANAGING WORK TIME OCCUPANCY ON A CALL/TASK INCLUDING ACW, HOLD, BREAK.

TIMELY REPORT OF ISSUES AND CONCERNS TO SUPERVISOR.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Accounting
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