
phone banking officers – call center unit
4 days ago
Excellent problem-solving, time management & communication skills.
ANSWERING CALLS TO HANDLE CUSTOMER INQUIRIES AND ROUTE CALLS TO APPROPRIATE RESOURCES.
RESOLVING CUSTOMER COMPLAINTS AND FOLLOW-UP WITH CUSTOMERS WHERE NECESSARY.
PROVIDING PRODUCT AND SERVICE INFORMATION TO THE CUSTOMERS.
WORKING IN SHIFTS AS PER CALL INFLUX & BANK REQUIREMENT.
TIMELY ACTIVATION & BLOCKING OF CARDS, I-NET, USSD & OTHER SERVICES.
MANAGING WORK TIME OCCUPANCY ON A CALL/TASK INCLUDING ACW, HOLD, BREAK.
TIMELY REPORT OF ISSUES AND CONCERNS TO SUPERVISOR.
Seniority level- Entry level
- Full-time
- Other
- Accounting
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