
Patient Enrollment Representative
6 days ago
Direct message the job poster from MedCare MSO Global
Medcare MSO is one of the largest USA-based Healthcare IT organization in Pakistan, with 950+ people on board. We implement best practices and adopt state-of-the-art technology tools to achieve results.
We are seeking Enrollment Representatives to join our Care Plan Management (CPM) team. This role involves contacting patients, explaining care programs, and enrolling eligible patients into chronic care or care plan management programs. The ideal candidate has strong communication skills, customer service experience, and the ability to work in a fast-paced environment.
Location: MMalam, Lahore (on-site)
Key Responsibilities:
- Make outbound calls to patients for enrollment into Care Plan Management programs.
- Clearly explain program benefits, requirements, and billing details to patients.
- Obtain patient consent and document enrollment accurately in the system.
- Coordinate with Care Coordinators and clinical teams for smooth onboarding.
- Maintain daily/weekly enrollment targets and call quality standards.
- Provide exceptional customer service and build trust with patients.
- Update and maintain patient records in compliance with company policies.
Qualifications & Requirements:
- Education: MBBS, Pharm-D, Nursing, or Physiotherapy
- 1–3 years of experience in healthcare BPO, medical billing, or patient support roles.
- Strong telephonic etiquette, persuasive skills, and empathy.
- Familiarity with CRM systems and basic computer proficiency.
- Ability to work evening/night shifts to support U.S. clients.
What We Offer:
- Competitive salary package.
- Structured training and career development opportunities.
- Collaborative work culture with global exposure.
- Seniority levelAssociate
- Employment typeFull-time
- Job functionGeneral Business
- IndustriesHospitals and Health Care and Software Development
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