Assistant Key Account Manager

1 month ago Be among the first 25 applicants

Direct message the job poster from DP World

JOB TITLE: Assistant Manager - Key Accounts (Technology and Telecom)

WHAT YOU WILL DO:

The position holder will be responsible for managing & developing strategic customers (MNC & large national customers) . As a Key Account Manager, you will act as the primary contact for a portfolio of strategic accounts, ensuring their logistics needs are met through strategic planning and seamless execution. You will collaborate with internal product teams across business units to align services with customer expectations, drive growth, and deliver operational excellence.

• To achieve Set Revenue Targets, Growth, Profit and Customer Services plans.
• Must be capable of selling the full range of DP World Logistics services and products to customers
• Responsible for maintaining and developing the business in the light of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
• Ensure efficient management of the business, extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
• Ensure development and implementation of service programs in response to current and changing customer requirements.
• Ensure coordination with specialists from various logistics operations to guarantee integrated, cost and time-efficient logistics processes
• Develop improved operational techniques for value-added services
• Seek opportunities and lead their implementation to drive extension of operational services
• Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
• Study issues, determine opportunities and introduce best practices for customer operations, focusing on increasing effectiveness and efficiency.
• Develop and maintain strong professional relationships with customers by ensuring the highest level of customer satisfaction continuously.
• Timely customer complaint correction and enquiry response.
• Management and retention of defined customer portfolio.
• Actively plan, prepare and realize sales calls for better customer retention and new business acquisition.
• Conduct surveys and market intelligence gathering to assess, target potential business prospects and review competitor behavior.
• Work closely with the operations team, finance team and management.
• Prioritize activity and apply a teamwork approach to converting prospective customers into profitable revenue for the company.
• Identify a rolling program of 25 prospective accounts every month.
• Action all administration duties and provide accurate Sales Reports (Weekly / Monthly & Quarterly) to the management in a timely manner.
• Manage, develop and train staff, establish and monitor goals, and conduct performance reviews.

WHAT YOU BRING (Skills, Qualification & Experience):

• Graduate in any field (preferred MBA)
• Solid & demonstrated working knowledge of the 3PL Industry
• Sound knowledge of vertical markets specific to the Pakistan market.
• Sound knowledge of trade lanes specific to the Pakistani market.
• Ability to drive strong execution of initiatives, ensuring that the customer and network offices get things right the first time through questioning, analyzing, planning and follow-up.
• Ability to prioritize multiple tasks to meet various deadlines
• Sound computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
• Effective verbal, written, and interpersonal skills. The ability to communicate with customers, carriers, network offices.
• He / she can speak and write English fluently - additional languages are a bonus, but not a must.
• Freight forwarding experience is mandatory.
• Minimum 5 years of experience of leading a sales team
• Must have proven sales record.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development
• IndustriesTransportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

Sign in to set job alerts for "Key Account Manager" roles.Sales Revenue Planning Manager - Gum, Candy & Beverages, PakistanERP Software Sales Manager - Lahore officeBusiness Development Executive/Asst. Manager Sales

Karachi Division, Sindh, Pakistan 1 month ago

Karachi Division, Sindh, Pakistan 3 days ago

Karachi Division, Sindh, Pakistan 3 days ago

Karachi Division, Sindh, Pakistan 6 days ago

Assistant Manager (Key Accounts) Corporate Sales

Karachi Division, Sindh, Pakistan 2 days ago

Karachi Division, Sindh, Pakistan 2 days ago

Sales Manager - US Market Experience (Night Shift)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---