Collection Officer

7 days ago

Karachi, Sindh, Pakistan ITecknologi Group Full time
Collection Officer

RESPONSIBILITIES:

  • Contact clients/customers via phone calls to follow up on outstanding payments and ensure timely collections.
  • Manage and update customer account information in the system.
  • Perform invoice verification and analysis to resolve discrepancies and track overdue accounts.
  • Record accurate and complete data entries of communication, payment commitments, and collection outcomes.
  • Respond to customer queries and concerns in a professional and courteous manner.
  • Generate collection reports and maintain daily logs.
  • Assist in streamlining the collection process for improved efficiency and effectiveness.
  • Ensure compliance with company policies and data confidentiality guidelines.

SKILLS:

  • Strong verbal communication and interpersonal skills.
  • Good command of spoken Urdu and English.
  • Basic understanding of accounting principles and invoice management.
  • Proficiency in MS Excel and other data entry tools.
  • Ability to handle client objections and negotiate payment terms.
  • Detail-oriented with strong organizational and documentation skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Prior experience in customer support or collection will be an added advantage.

QUALIFICATION:

  • Bachelor's degree in Business Administration, or a related field.
  • 6 months to 1 year of relevant experience in collections or customer service preferred.

WHAT WE OFFER:

  • A competitive salary and benefits package.
  • Opportunities for career growth and learning.
  • Supportive and team-oriented work culture.
  • Annual appraisals and performance-based bonuses.

iTecknologi is an equal-opportunity employer and values inclusivity and diversity in the workplace.

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