Collection Officer-

4 weeks ago

Karachi, Sindh, Pakistan Mashreq Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Mashreq

HR Executive | Talent Acquisition Specialist | Executive & C-Level Search Expert | Offshore & International Recruitment | Head Hunter | Technical &…

About the Role

Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, legal process etc). Ensure that due process is followed during follow up and customer are treated fairly and always with due respect.

Responsibilities


• Follow up on accounts/work queue assigned to contact customers, inform them about their overdue/upcoming dues and get them to pay and regularize their repayments.


• Achieve the performance targets that has been communicated by the TL.


• The job involves calling customer for most part of the day – approximately 100–150 calls daily.


• All customer calls must be made from assigned recorded lines and customer interactions updated on the collection system.


• Contact customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.


• Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.


• Follow up promises to ensure payments are received. Focus on resolving and responding to customer queries.


• Initiate settlement negotiations to recover delinquent balances (seriously delinquent/specific accounts).


• Updating latest contact details of customer in Finn1 and inform customers/facilitate how to (billing changes, SI changes, reversals etc).


• To regularly highlight problems or trends encountered during routine collections to the TL for possible solutions and further escalation if required.


• All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/designated mail IDs.


• Ensure that all customer queries/complaints are responded/addressed in a timely manner and customer are always treated with respect, ensuring adherence to Customer Contact Guidelines.


• Any difficult queries/issues must be highlighted to the Team Leader to review and assist in having them addressed.


• Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate.


• Work on reports and debits account as and when required.

Qualifications

The position requires a minimum experience of 1-3 years in banking, or similar field incorporating continuous customer engagement and dealing with target-oriented roles.

Required Skills

  • The job holder should possess good communication skills, ability to negotiate and have a good understanding of system (excel/word/PPT).
  • Basis understanding of legal framework
  • Should be able to work under pressure and is also required to be customer focused.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Customer Service

Referrals increase your chances of interviewing at Mashreq by 2x

Sign in to set job alerts for "Collections Officer" roles.Assistant Manager, Digital Collections Stack Analyst- (Mashreq Global Network-Pakistan)

Karachi Division, Sindh, Pakistan 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Collection Officer

    7 days ago

    Karachi, Sindh, Pakistan ITecknologi Group Full time

    Collection OfficerRESPONSIBILITIES:Contact clients/customers via phone calls to follow up on outstanding payments and ensure timely collections.Manage and update customer account information in the system.Perform invoice verification and analysis to resolve discrepancies and track overdue accounts.Record accurate and complete data entries of communication,...

  • Collection Support Officer

    3 weeks ago

    Karachi, Sindh, Pakistan Mashreq Full time

    Job PurposeTo provide support to the back-office function of collections by assisting the collection team with administrative tasks and ensuring the smooth operation of the collection system.Key Result AreasEnsure data base updates are done as per the process with proper checks and in a timely manner.Document and maintain records related to collections and...

  • Associate- Collection Officer

    4 weeks ago

    Karachi, Sindh, Pakistan Mashreq Full time

    Direct message the job poster from MashreqHR Executive | Talent Acquisition Specialist | Executive & C-Level Search Expert | Offshore & International Recruitment | Head Hunter | Technical &…Job PurposeTo provide support to the back-office function of collections by assisting the collection team with administrative tasks and ensuring the smooth operation of...

  • Collection Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCollections Full time 500,000 - 800,000

    Job PurposeWe are seeking a highly motivated and organized Support Officer to provide administrative support to the back-office function of collections.This role is ideal for an individual who is detail-oriented, has excellent communication skills, and can work effectively in a team environment.Ensure database updates are done as per the process with proper...

  • Collections And Recovery Manager

    4 weeks ago

    Karachi, Sindh, Pakistan Jovago Full time

    Collections And Recovery Manager Jovago, Pakistan Candidates must possess excellent Communication/Negotiation skills.Must ensure timely recovery from restaurants and maintain effective client relationships.Need to coordinate with clients and collection officers nationwide. Job Specification Candidates must possess excellent Communication/Negotiation skills....

  • Debt Collections Agent

    3 weeks ago

    Karachi, Sindh, Pakistan Quad Labs Full time

    No. of positions: 20Salary: Basic + CommissionsJob Description:Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.Maintain compliance by use of proper policy,...

  • Data Collection And Preparation Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan ITX-Solution Full time

    About the Role:We are seeking a motivated Data Collection and Preparation Specialist to support our AI-driven projects by collecting, processing, and preparing large volumes of data from multiple high-value public sources. The ideal candidate will be responsible for developing and maintaining an automated data pipeline, ensuring that the data is clean,...

  • Office Support Professional

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeProfessional Full time 3,000,000 - 5,000,000

    Job Title: Office AssistantWe are seeking a highly skilled and proactive professional to support our daily office operations and contribute to the smooth execution of tasks.Manage travel documentation collection and submission efficiently.Handle documentation submission matters related to compliance and regulations.Perform outdoor banking tasks as required,...

  • Logistic Officer

    4 weeks ago

    Karachi, Sindh, Pakistan Zebra Full time

    Deliver the products to client office or warehouse and get receiving on delivery challan.Collect payment or cheque from client, visit client for payment.Receive goods from TCS, arrange in office or pack according to invoice or client-wise. Plan daily delivery route.Job SpecificationHave a motorbike.Have good knowledge of Karachi roads and area.Good in...

  • Senior Compliance Officer

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeLegal Full time 900,000 - 1,250,000

    Job Title: Assistant Manager LegalTo provide expert interpretation services to department heads in relation to legal matters for HO & Regional Offices, you will be responsible for the following tasks:Interpret legal documents and advise management on key decisions.Stay up-to-date with new laws and regulations affecting the company and communicate these...