
Executive Customer Operations Misri Shah KHI
3 weeks ago
With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values:
With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
· Think Big
· Win Every Battle
IN THIS ROLE YOU WILL
Facilitate towards business growth by acquiring and providing administrative services to new customers. Ensure network rehabilitation along with organizing and controlling daily, weekly and monthly targets by utilizing resources (human, Tools and equipment) , for best customer experience . Enhance network in potential/dry areas
HOW CAN YOU EXPRESS YOUR TALENT
- Ensure Service KPIs are met in assigned territory through effective monitoring and management
- Deploy and install new connections while maintaining quality standards
- Conduct field visits to inspect installation quality, rehabilitation work, and sales performance
- Coordinate with AHR & Technology teams to resolve communication issues and expedite complaint resolution
- Prepare and submit data reports on daily, weekly, and monthly basis
WHAT YOU NEED TO BE SUCCESSFUL
Qualification:
- Bachelor's degree in Engineering with Business understanding
- Computer literacy and operational leadership
- Networking and data analysis
- Service KPI monitoring and improvement
- Team management and communication
- Field operations and quality control
- Reporting and documentation
PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
#ExpressYourTalent #ReadyToRise #TayyarHo
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesTelecommunications
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