HR Manager

4 weeks ago

Lahore, Punjab, Pakistan Tranzcript Full time
  • Recruitment of staff especially for call center.
  • Work with line managers on a daily basis to help guide them through the People decision making process.
  • Conduct investigations into internal employee complaints.
  • Conduct interviews and provide appropriate feedback and suggestions to leadership team.
  • Conduct regular employee discussion groups and provide feedback to the leadership team.
  • Develop a safety and security risk management program to minimize hazards, to report workers' compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.
  • Monitors and insures results of People department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission.
  • Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations.
  • Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes.
  • Monitors and administers unemployment claims, including representing the company through appeal process.
  • Supervise and provide direction for Center People Team.
Job Specification
  • Must have experience of a call center environment.
  • Comprehensive experience in all areas of Human Resources Management.
  • Training competencies in areas of HR administration, legal/regulatory compliance related to employment matters, supervisory development, diversity and management training.
  • Extensive HR knowledge, skills and applicable experience.
  • Ability to motivate and supervise staff members
  • Ability to exercise independent judgment
  • Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business.
Information Technology and Services - Lahore, Pakistan
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