HR Manager

2 days ago

Lahore, Punjab, Pakistan HR POD Careers Full time
Requirements:
  • Bachelors or Masters in Human Resource Management, Hospitality Management, or Business Administration.
  • 5+ years of HR experience, with at least 2 years in a hospitality or service-driven environment (hotels, coworking, real estate, or service operations).
  • Strong exposure to blue-collar workforce management, including hiring, training, and discipline.
  • Proven success implementing OKR/KPI systems, SOPs, and feedback cycles.
  • Experience managing multi-location teams and adapting HR frameworks to different contexts.
  • Excellent communication in English and Urdu, Punjabi is a plus.
  • Ability to travel between Lahore, Mian Chunnu, and Sialkot.
  • Experience in coworking, real estate services, or farm/agri operations.
  • Familiarity with basic HRMS tools and attendance tracking systems.
  • A mindset that balances structure with flexibility, and discipline with empathy.

Responsibilities:
  • Build and implement a group-wide HR strategy aligned with business goals.
  • Foster a hospitality-style service culture with a focus on professionalism, flexibility, and guest/member experience.
  • Maintain adaptable workflows across different teams (coworking, real estate, field, and farm).
  • Design inclusive HR systems for service, maintenance, operations, and farm teams.
  • Ensure compliance with labor laws and establish clear but flexible policies for shift work, leave, and on-ground reporting.
  • Set up fair conflict resolution mechanisms for field and service staff.
  • Lead end-to-end hiring across business units, ensuring the right mix of skills and service orientation.
  • Create job descriptions, interview guides, onboarding tools, and probation evaluation templates.
  • Hire for both customer-facing and operational roles (e.g. reception, security, hospitality, cleaning, farm management).
  • Design and implement KPI and OKR frameworks for each business unit, with clear, trackable outcomes.
  • Run quarterly performance reviews for both white- and blue-collar staff.
  • Partner with team leads to identify underperformance and recommend growth or exit plans.
  • Develop and deliver service-focused training programs across all teams (e.g. community managers, reception, housekeeping, etc.).
  • Set up cross-training, SOPs, and professional development paths.
  • Build a culture of continuous learning and accountability.
  • Oversee contracts, payroll input, timekeeping, and attendance for all entities.
  • Introduce systems to track leaves, shifts, and site presence across the company.
  • Maintain thorough documentation and ensure compliance with relevant laws and standards.
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