Collections Specialist

5 days ago


Lahore, Punjab, Pakistan Motive Full time

Join to apply for the Collections Specialist role at Motive

Join to apply for the Collections Specialist role at Motive

Get AI-powered advice on this job and more exclusive features.

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments.

This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.

What You'll Do

  • Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.
  • Proactively and reactively address billing concerns, including subscription fees and one-time charges.
  • Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).
  • Utilize Salesforce and Zuora to investigate and resolve payment issues.
  • Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  • Support the monthly close process by ensuring accurate period cutoffs.
  • Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
  • Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
  • Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
  • Respond to and resolve customer support cases related to collections in a timely manner.
  • Generate accurate reports and forecasts on collection performance.
  • Maintain compliance protocols and data integrity across ERP and billing systems.
  • Participate in ad hoc financial and operational projects as needed.

Required

What We're Looking For:
  • 1–2 years of experience in a collections or customer-facing role.
  • Strong written and verbal communication skills.
  • High level of attention to detail, organization, and vigilance.
  • Ability to manage time effectively and work under pressure in a fast-paced environment.
  • Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
  • Ability to adapt to shifting priorities and work independently or as part of a team.
  • Willingness to work flexible hours, including overtime and rotating shifts as needed.

Preferred
  • Experience in SaaS collections and Quote-to-Cash processes.
  • Familiarity with Zuora, Salesforce and Collections software.
  • Bachelor's degree in Accounting, Finance, or a related field.
  • An analytical mindset with the ability to identify patterns and suggest improvements.
  • Empathy and professionalism when engaging with customers.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionAccounting/Auditing and Finance
  • IndustriesIT Services and IT Consulting, Technology, Information and Internet, and Truck Transportation

Referrals increase your chances of interviewing at Motive by 2x

Get notified about new Collections Specialist jobs in Lahore, Punjab, Pakistan.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Motive Full time

    Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...


  • Lahore, Punjab, Pakistan beBeeAccount Full time $40,000 - $80,000

    Collection Specialist RoleWe are seeking a detail-oriented and customer-focused professional to join our finance team as a Collection Specialist.The successful candidate will serve as the primary point of contact for all collections-related inquiries, play a critical part in managing accounts receivable, and leverage their knowledge of billing and...


  • Lahore, Punjab, Pakistan Tkxel LLC Full time

    Tkxel is a leading softwaredevelopment company located in Reston, Virginia. We are committedto develop innovative software solutions for leading enterprisesin the world, helping them grow their businesses using latesttechnology solutions.Job DescriptionWe are seeking an experienced and detail-oriented Accounts Receivable Specialist to join our finance team....


  • Lahore, Punjab, Pakistan beBeeAutomation Full time 5,000,000 - 7,000,000

    Industrial Automation SpecialistWe are seeking a highly motivated Industrial Automation Specialist to join our dynamic team. As a key member of our team, you will be responsible for implementing and deploying OEE monitoring systems, conducting on-site troubleshooting and maintenance of the OEE system, supporting data collection, system testing, and...


  • Lahore, Punjab, Pakistan beBeeBilling Full time 7,000,000 - 9,000,000

    Job Opportunity: Medical Billing SpecialistWe seek a highly skilled Medical Billing Specialist to manage accounts receivable processes and ensure timely payments.The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively with physicians, insurance companies, and internal teams to optimize revenue...

  • SEO Specialist

    4 weeks ago


    Lahore, Punjab, Pakistan RSF Soft Full time

    We are looking for an SEO Specialist who must have strong skills and is able to handle working.Candidates with a minimum of 3 years of experience are encouraged to apply.ResponsibilitiesDevelop and execute successful SEO strategiesManage a team of SEO SpecialistsConduct keyword research to guide content teamsReview technical SEO issues and recommend...

  • Data Entry Specialist

    4 weeks ago


    Lahore, Punjab, Pakistan Techliance Pvt Ltd Full time

    Data Entry Specialist Techliance Pvt Ltd, Pakistan Techliance employs a diverse team of individuals dedicated to our mission by offering an excellent remuneration package and career growth. We offer a casual work environment and a flexible schedule because we understand your personal life is as important as your professional life.If you're dedicated and...

  • Channel Specialist

    4 weeks ago


    Lahore, Punjab, Pakistan Alm Human Resources International Full time

    Channel Specialist / Business Development Alm Human Resources International, Pakistan In charge of the daily work; train new staff; measure staff performance and hand in the reports to the marketing manager.Set up the marketing system in the region and build the channel relationships.Be familiar with the products and send back various information about the...

  • Senior SEO Specialist

    4 weeks ago


    Lahore, Punjab, Pakistan RSF Soft Full time

    We are looking for an SEO Specialist who must have strong skills and is able to handle working.Candidates with a minimum of 3 years of experience are encouraged to apply.ResponsibilitiesDevelop and execute successful SEO strategiesManage a team of SEO SpecialistsConduct keyword research to guide content teamsReview technical SEO issues and recommend...


  • Lahore, Punjab, Pakistan beBeeLaboratory Full time 600,000 - 800,000

    Job Opportunity for Medical Laboratory SpecialistsVacancy Overview:We seek a highly skilled and dedicated professional to fill the position of medical laboratory specialist.Responsibilities and Duties:The selected candidate will be responsible for performing various medical laboratory tests and procedures to diagnose and monitor diseases.This includes...