Customer Experience Coordinator

2 days ago


Lahore, Punjab, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Job Description

We seek an experienced Customer Support Specialist to support our users and help define a scalable support process.

  • Develop and maintain a structured FAQ section and support knowledge base aligned with product updates and user feedback.
  • Design and implement a streamlined customer support process, including SLAs, escalation paths, and ticket tracking.
  • Respond to customer queries across multiple channels.
  • Provide technical assistance for core platform modules.
  • Deliver onboarding support and guide users through platform features and best practices.
Required Skills & Qualifications

Key Responsibilities:



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