Manager Training

Job Overview:

As the Training & Development Manager, you will lead the design, implementation, and management of comprehensive learning and development programs to enhance employee skills, knowledge, and performance across the organization. You will partner with business leaders to understand training needs and align them with business objectives, focusing on areas such as sales, customer experience, Performance Management, and Post Training analysis.

Job Description:

Key Responsibilities:

- Excellent Communication Skills:

Demonstrate strong written and verbal communication abilities to effectively interact with employees at all levels, convey training content clearly, and support engagement in learning initiatives.

- Hiring of New Resources for Classified Business:

Collaborate with HR and department heads to support the recruitment process for specialized roles, ensuring timely onboarding of high-quality candidates aligned with classified business requirements.

- Conducting New Hire Trainings:

Design and deliver comprehensive onboarding programs to integrate new employees into the company culture, processes, and expectations, ensuring a smooth transition and quick productivity ramp-up.

- Training Strategy Development:

Develop and execute long-term training strategies aligned with organizational goals, focusing on enhancing employee competencies, operational efficiency, and continuous learning.

- Leadership Development Programs:

Create and manage leadership development initiatives that identify high-potential talent and prepare them for future leadership roles through structured learning, mentorship, and performance-based growth.

- Training Needs Assessment:

Conduct regular assessments to identify skill gaps, learning needs, and performance improvement opportunities across departments through surveys, interviews, performance data, and job analysis.

- Program Design and Delivery:

Develop engaging, interactive, and results-driven training programs (instructor-led, e-learning, blended learning) that are tailored to various learning styles and business needs.

- Performance Metrics and Reporting:

Establish KPIs and track training effectiveness through metrics such as participation rates, knowledge retention, skill application, and business impact. Prepare and present detailed reports to leadership.

- Collaboration and Stakeholder Management:

Partner with cross-functional teams, subject matter experts, and external vendors to align training initiatives with business objectives and secure buy-in from key stakeholders.

Qualifications:

- Bachelor's degree in Human Resources, Organizational Development, or a related field (Master's preferred).

- Minimum of 3-5 years of experience in Training and Development, preferably in a sales, Insurance or classifieds business environment.

- Proven experience in designing and delivering impactful training programs.

- Familiarity with learning management systems (LMS), e-learning platforms, and digital learning tools.

- Strong knowledge of instructional design, adult learning principles, and performance management frameworks.

- Excellent project management skills and ability to handle multiple tasks simultaneously.

- Strong interpersonal, communication, and leadership skills.

- Ability to work in a fast-paced, dynamic environment with cross-functional teams.

- Certification in training and development (e.g., CIPD, SHRM, or similar) is a plus.

Preferred Skills:

- Experience in sales training, customer experience enhancement, and product knowledge for classified business models.

- Proficiency in using data analytics to assess the effectiveness of training programs.