Customer Support Executive

4 weeks ago


Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

Diem Technologies Incorporated , Pakistan

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.
Qualifications
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Fluency in spoken English
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills

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