Lead-telesales & Aftersales Support

2 weeks ago

Karachi, Sindh, Pakistan Amica Energy Full time

We are seeking a highly motivated and experienced individual to take on the dual responsibilities of driving strategic business growth and overseeing customer support operations. The ideal candidate will combine a sharp business development mindset with a passion for customer satisfaction to build strong client relationships and maximize revenue opportunities.

Key Responsibilities:

· Lead, coach, and develop a team of tele-sales representatives to meet and exceed sales targets.

· Create and refine tele-sales scripts and strategies to optimize call effectiveness.

· Monitor performance metrics and deliver regular reports to management.

· Conduct training sessions to enhance team skills in objection handling, closing, and CRM usage.

· Oversee the customer support team, ensuring high-quality service and rapid issue resolution.

· Implement systems and processes to improve customer satisfaction and operational efficiency.

· Foster a customer-centric culture across all touchpoints.

Requirements:

· Bachelor's/Master's degree in Business, Marketing, or a related field.

· 3 to 5 years of experience in tele-sales, customer support, or related roles.

· Proven leadership experience with cross-functional teams.

· Strong analytical thinking and problem-solving ability.

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