Sales Call Center Team Lead

3 days ago

Karachi, Sindh, Pakistan Mega Marketing Network Full time 130,000 - 150,000 per year

Job Title: Sales Call Center Team Lead

Department: Sales / Call Center

Location: Karachi | Gulshan-e-Iqbal

Reports to: Sales Manager / Operations Head

Job Summary:

Our sister-concern Shaadi Organization Pakistan is seeking a dynamic, target-driven, and people-focused Sales Call Center Team Lead to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in telesales, preferably in matrimonial, matchmaking, or high-value service industries, and possess strong leadership and coaching abilities.

Key Responsibilities:

Team Leadership & Management

  • Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.
  • Conduct regular team meetings, briefings, and performance reviews.
  • Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.
  • Maintain team discipline, punctuality, and adherence to company policies.

Sales & Performance

  • Achieve personal and team sales goals by effectively converting leads into paying clients.
  • Assist team members with challenging calls or negotiations to secure client sign-ups.
  • Analyze sales performance reports and implement strategies to improve results.
  • Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.

Training & Development

  • Train and coach team members in sales techniques, objection handling, and relationship-building skills.
  • Provide refresher training to improve product knowledge, service presentation, and closing abilities.

Client Relationship Management

  • Ensure a professional, empathetic, and solution-oriented approach in all client interactions.
  • Resolve escalated client concerns promptly to maintain trust and satisfaction.

Qualifications & Skills:

  • Education: Bachelor's degree in Business, Marketing, or related field (preferred).
  • Experience: Minimum 3–5 years in telesales, with at least 1–2 years in a team lead/supervisory role. Matrimonial, matchmaking, or similar service industry experience is a plus.
  • Skills:
  • Strong sales and negotiation skills.
  • Excellent verbal and written communication.
  • Leadership and people management abilities.
  • Good command over CRM software and call center tools.
  • Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.

Key Performance Indicators (KPIs):

  • Monthly team sales target achievement rate.
  • Lead-to-client conversion ratio.
  • Average revenue per client.
  • Customer satisfaction scores.
  • Call quality and compliance adherence.

Compensation & Benefits:

  • Competitive salary plus performance-based incentives.
  • Professional development and training opportunities.
  • Supportive and culturally respectful work environment.

Job Type: Contract

Pay: Rs130, Rs150,000.00 per month

Experience:

  • Sales Call Center Team Lead: 3 years (Preferred)

Work Location: In person

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