
Customer Support Specialist
4 weeks ago
We are seeking a friendly, detail-oriented, and solution-focused Customer Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, chat, or in-person. Your ability to resolve issues efficiently and professionally will help maintain customer satisfaction and support our brand reputation.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or face-to-face interactions.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain accurate customer records by updating account information and documenting interactions.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Provide feedback on the efficiency of the customer service process.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Meet or exceed customer service quality and efficiency metrics.
Requirements:
- High school diploma or equivalent (required); associate or bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong communication, problem-solving, and multitasking skills.
- Proficiency in using CRM systems and basic computer applications.
- Ability to stay calm under pressure and handle difficult situations professionally.
- Flexibility to work various shifts, including weekends or holidays, if needed.
What We Offer:
- Competitive salary and benefits package
- Training and career development opportunities
- Supportive and collaborative team environment
- Opportunities for growth within the company
Entry level
Employment typeFull-time
Job functionMarketing, Information Technology, and Accounting/Auditing
IndustriesIT Services and IT Consulting
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