Customer Support Specialist

4 weeks ago


Lahore, Punjab, Pakistan NextStep-Talent (NST) Full time

We are seeking a friendly, detail-oriented, and solution-focused Customer Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, chat, or in-person. Your ability to resolve issues efficiently and professionally will help maintain customer satisfaction and support our brand reputation.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or face-to-face interactions.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain accurate customer records by updating account information and documenting interactions.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide feedback on the efficiency of the customer service process.
  • Stay up-to-date on product knowledge, company policies, and industry trends.
  • Meet or exceed customer service quality and efficiency metrics.

Requirements:

  • High school diploma or equivalent (required); associate or bachelor's degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong communication, problem-solving, and multitasking skills.
  • Proficiency in using CRM systems and basic computer applications.
  • Ability to stay calm under pressure and handle difficult situations professionally.
  • Flexibility to work various shifts, including weekends or holidays, if needed.

What We Offer:

  • Competitive salary and benefits package
  • Training and career development opportunities
  • Supportive and collaborative team environment
  • Opportunities for growth within the company
Seniority level

Entry level

Employment type

Full-time

Job function

Marketing, Information Technology, and Accounting/Auditing

Industries

IT Services and IT Consulting

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