Service Management Project Lead
6 days ago
We are looking for a highly motivated ITSM Consultant to drive the delivery and optimization of IT service management projects. As an ITSM expert, you will play a crucial role in implementing, improving, and managing IT service management processes.
Key Responsibilities:- Implement and audit ISO 20000-based IT Service Management Systems (ITSMS) to ensure compliance with industry standards.
- Conduct thorough service maturity assessments, identify gaps, and develop improvement plans.
- Develop and maintain ITSM policies, procedures, and service management processes to ensure consistency and efficiency.
- Collaborate with clients to prepare for ISO 20000 certification audits, including documentation and non-conformity resolution.
- Participate in internal audits and assist clients in preparing for external certification audits.
- Select, configure, and integrate ITSM tools to streamline processes and improve efficiency.
Required Skills and Qualifications:
- A Master's degree in Information Technology or a related field.
- Minimum ITIL V3/V4 Foundation certification from Axelos is required.
- Professional certifications such as ITIL Intermediate or equivalent (preferred but not mandatory).
- At least 4 years of experience in ITSM or related roles.
- A working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
- Strong documentation, reporting, and stakeholder coordination skills.
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