Tech Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time 4,000,000 - 7,000,000
Job Description

As a proactive technical support specialist, you will be the first point of contact for internal teams reporting system issues, bugs, and product feedback. You will play a key role in ensuring timely resolution of support requests and contribute to continuous process improvement.

Key Responsibilities:

  • Act as the first line of support for internal issue reporting across various business teams.
  • Receive, validate, and triage all incoming requests from internal users.
  • Resolve routine platform-related issues that fall under defined L1 scope.
  • Escalate confirmed bugs to the relevant Squad Lead or Squad QA with proper documentation.
  • Forward qualified product enhancement suggestions to the respective Product Manager.
  • Maintain internal logs, categorize reported issues, and contribute to continuous process improvement.
  • Collaborate with cross-functional teams (Product, QA, Engineering) to ensure timely resolution of support requests.
  • Assist in creating and maintaining internal support documentation and best practices for common scenarios.

Qualification & Experience

The ideal candidate will have:

  • Minimum Bachelor's degree or equivalent qualification.
  • 1–3 years of experience in a support, QA, or operations role in a tech or SaaS company
  • Strong understanding of how digital platforms work (admin panels, apps, workflows)
  • Excellent problem-solving, communication, and documentation skills
  • Familiar with bug reporting tools (e.g., Jira, Trello, or any issue tracker)
  • Able to prioritize issues based on impact and business urgency
  • Detail-oriented and comfortable interacting with multiple departments

Preferred Skills

The following skills are highly desirable:

  • Experience with customer service platforms (Zendesk, Freshdesk, Intercom)
  • Familiarity with mobile app ecosystems (Android/iOS)
  • Understanding of product feedback flows
  • Basic knowledge of QA/test case validation is a plus

Attractive Workplace Culture

Our organization fosters a dynamic and innovative workplace culture that values collaboration and growth.

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