Hospital Contact Center Associate

17 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

The Hospital Contact Center Associate is responsible for managing incoming and outgoing calls, resolving customer inquiries, and providing exceptional customer service.

Main Responsibilities
  • Operate a switchboard, routing incoming calls to the appropriate departments
  • Place out-of-state and international calls as required
  • Escalate user complaints to the supervisor or coordinator for necessary action
Requirements
  • Preferably a Bachelor's Degree with at least 1 year of customer service experience or experience directly related to the duties and responsibilities specified
  • A minimum of 1 year of experience in a similar capacity
  • Knowledge of campus telephone system dialing procedures
Benefits

This role offers a competitive salary, opportunities for professional growth and development, and a collaborative work environment.

To succeed in this role, you should have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be proficient in MS Office and CRM systems.



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