Contact Center Team Manager

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

About the RoleWe are seeking a highly skilled and experienced Healthcare Contact Center Supervisor to join our team at the Aga Khan University Hospital. The successful candidate will be responsible for leading and guiding our contact center team to deliver exceptional patient care and service.Key ResponsibilitiesCoach and develop the skills of our contact...

We are seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.About the Position:Manage inbound calls and provide timely and effective solutions to customer inquiriesCollaborate with cross-functional teams to...

As a key member of our team, you will be responsible for leading Contact Centre Technical Support operations. Your goal will be to meet internal targets for maintaining service level and external targets for offering beyond-par quality service that exceeds customers' expectations.Your responsibilities will include managing the performance scoring model of...

About the RoleThe Hospital Contact Center Associate is responsible for managing incoming and outgoing calls, resolving customer inquiries, and providing exceptional customer service.Main ResponsibilitiesOperate a switchboard, routing incoming calls to the appropriate departmentsPlace out-of-state and international calls as requiredEscalate user complaints to...

Role OverviewThe Supervisor of Hospital Contact Services is responsible for overseeing the hospital's contact center operations, including managing the team, developing processes, and improving patient satisfaction. This role requires strong leadership and coaching skills, as well as the ability to analyze data and identify trends.Key ResponsibilitiesManage...

Sales and Customer Service RoleWe are seeking a highly motivated and experienced individual to fill the role of a Sales and Customer Service Representative. This is an excellent opportunity for those looking to start their career in sales or customer service.About the Job:The successful candidate will have experience working in a call center or customer...

Telemarketing Call Center PositionJob SummaryWe are seeking a skilled and results-driven Call Center Representative to join our telemarketing team. As a representative, you will interact with customers over the phone, addressing their inquiries and resolving any issues they may have.Key DutiesMake outbound calls to customersProvide accurate product...

About This JobWe are seeking an experienced Call Center Agent to join our team. As a key member of our contact centre, you will be responsible for delivering exceptional customer service through calls, emails, and other communication channels.Key Responsibilities:Provide customer service through calls, emails, and other communication channels.Address...

Job Overview:Floors Center is an innovative flooring solution provider based in Karachi, specializing in high-quality, eco-friendly building materials. Our company prides itself on offering a large selection of flooring products, including tile, wood, stone, and vinyl, while maintaining low prices.We are seeking a dedicated professional with 2 years of sales...

AUA Solutions provides B2B data management and database software consultancy services to companies worldwide. Our team focuses on delivering high-quality client deliverables in various industry verticals.Job Summary:We are looking for professionals to join our international B2B Contact Data Validation Center in Karachi. Candidates will work US business hours...

Job Summary:This is an exciting opportunity for a skilled Commercial Outreach Manager to join our team at the Innovative English Learning Center.The ideal candidate will be responsible for developing and implementing commercial outreach strategies, as well as researching organizations and individuals to identify new business opportunities.Key...

Job Title: Team Lead for Call Center ServicesAbout UsPro Work Technical Services is a leading provider of call center services in Pakistan, with over 10 years of industry experience. We work with large Enterprise companies internationally.Job SummaryThis role involves supervising and leading a team of call center agents to achieve sales targets and provide...

ResponsibilitiesThe successful candidate will be responsible for:Managing the daily running of the contact centre, including receiving customer inquiries, resolving issues, and tracking sales performance.Recruiting and training staff, including setting performance targets and conducting regular performance reviews.Ensuring all relevant communications and...

Call Center Job Description: We are seeking a highly motivated and organized Call Center Team Member to join our team. The ideal candidate will have excellent English language skills, strong communication abilities, and experience in a call center environment. About the Role: As a Call Center Team Member, you will be responsible for handling customer...

Job OverviewThe Duty Team Leader will guide, supervise and monitor a team of Call Center agents in terms of operations and sales. Key Responsibilities:Defines/sets and drives the sales targets of the assigned team to achieve business goals.Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements...

Job Description: Call Center Office Manager (5 Years Experience)About CompanyPro Work Technical Services is a leading provider of call center services in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally.Job SummaryWe are seeking an experienced Call Center Office Manager to supervise and lead a team...

Tech Dose BPO is hiring experienced professionals for our Evening Shift (07:00pm to 03:00am). As a Dialer Specialist, you will be responsible for managing calls, resolving customer inquiries, and providing exceptional service.Main Responsibilities:Manage incoming calls in a fast-paced environmentResolve customer inquiries and complaints in a timely and...

Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...

Job Summary: As an Inbound Call Center Specialist, you will be the main point of contact for our clients, providing exceptional customer service and support.Duties and Responsibilities:Handle Incoming Calls: Manage inbound customer calls in a timely and efficient manner.Upsell Opportunities: Recognize opportunities to upsell our products and services to...