IT Service Delivery Professional

2 weeks ago


Karachi, Sindh, Pakistan HR Ways Full time

About the Role

This is an exciting opportunity to join our team as a Technical Support Engineer. You'll work closely with our customers, providing expert support and driving customer satisfaction.

Your Responsibilities Will Include:

  • Troubleshooting technical issues and resolving customer queries efficiently
  • Maintaining and updating support documentation, FAQs, and troubleshooting guides
  • Collaborating with the engineering team to report bugs, suggest improvements, and test new features
  • Providing insights on customer pain points and feedback to help drive product improvements


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