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Support Engineer for Cloud Solutions

2 weeks ago

Karachi, Sindh, Pakistan DigitalOcean LLC Full time

We're looking for a dedicated Cloud Support Engineer to join our team at DigitalOcean LLC. As a key member of our support team, you will play a critical role in delivering exceptional support to our customers.

Responsibilities:

  • Providing top-notch support through various channels, including tickets, chat, and emails.
  • Collaborating with colleagues to identify and resolve technical issues efficiently.
  • Participating in the development and maintenance of knowledge bases and documentation.
  • Engaging with internal stakeholders to gather feedback and suggestions for support enhancements.
  • Contributing to the improvement of our support processes and procedures.

Requirements:

  • Proven experience working in cloud infrastructure environments like AWS, GCE, DO, etc.
  • Strong understanding of system and networking concepts and troubleshooting techniques.
  • Excellent written and verbal communication skills, with the ability to articulate technical information clearly.
  • Knowledge of content management systems like WordPress, Magento, etc., and web servers like Apache and Nginx.
  • Familiarity with database engines like MySQL, MariaDB, and others.
  • Able to work effectively in a fast-paced environment, managing competing priorities and deadlines.
  • Education: Bachelor's or Master's degree in Computer Science/Engineering or related field with 2+ years of relevant work experience.

Why Work at DigitalOcean:

  • We're a dynamic and innovative company that simplifies cloud and AI for builders.
  • We prioritize career development, offering opportunities for growth and professional advancement.
  • We care about our employees' well-being, providing a comprehensive benefits package and promoting work-life balance.
  • We value diversity and inclusion, striving to create an inclusive work environment that supports all employees.
  • We offer a competitive salary and bonus structure, as well as opportunities for professional growth and development.