
Customer Service Director
4 days ago
Job Summary
We are seeking an experienced professional to lead our Customer Service function. The successful candidate will be responsible for formulating and implementing strategies to improve customer service quality across various departments.
Key Responsibilities:- Oversight of core functions and key activities within the Customer Service Division.
- Setting annual targets and Key Performance Indicators (KPIs) for each department.
- Regular monitoring and review of progress towards annual targets.
- Collaboration with departmental heads to resolve daily issues and identify areas for improvement.
- Coordination with government functionaries and other divisions to ensure smooth operations.
- Enhancing the company brand image by prioritizing customer satisfaction.
- Developing creative and strategic solutions as part of the senior management team.
- Establishing procedures and policies for handling customer concerns, complaints, and feedback.
- Developing quantitative goals for building a customer-service oriented culture.
- Reviewing and improving call center, Customer Service center, and office operations.
- Coordinating with departments to respond promptly to customer complaints and provide seamless services.
- Improving operational efficiency with regional heads and achieving targets.
- Ensuring succession planning and developing successors for key positions.
- Fostering continuous learning and development within the division.
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