Technical Support Specialist
5 days ago
Job Summary
">We are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical assistance and support to employees across various departments.
">About the Role
">- ">
- Perform OS installations and configurations for MacOS, Windows, and Linux systems">
- Facilitate seamless onboarding and offboarding processes for employees">
- Conduct new hire orientation sessions related to IT support">
- Manage and maintain local inventory of IT assets">
- Coordinate with internal and external stakeholders to resolve technical issues promptly">
- Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards">
- Generate accurate and timely reports on IT support metrics">
- Address onsite user issues within the office environment">
- Provide remote support to end users via tickets, emails, and Slack channels">
Requirements
">- ">
- Bachelor of engineering in computer science or equivalent">
- Minimum 1-3 years IT support experience">
- Strong knowledge of Windows, MacOS and Linux troubleshooting">
- Solid IT infrastructure knowledge and experience">
- Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP">
- Customer Handling experience and technical troubleshooting Expertise">
- Proficient in verbal and spoken English">
- Flexibility and willingness to work varying hours and shifts">
Our Commitment
">We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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