Providing Excellent Customer Experiences

2 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 400,000 - 800,000
Customer Service Representative

About the Role:

As a key member of our banking team, you will play a vital role in ensuring the smooth processing of general banking activities. Your excellent communication skills and conflict management abilities will enable you to provide top-notch customer service.

  • You will be responsible for assisting customers with routine account-related requests, such as stop payments, updating customer details, and removing dormancy.
  • With your numerical and financial analysis skills, you will record denominations for cash transactions and request additional cash as needed.
  • You will balance, sort, and reconcile re-issuable, sorted, unsorted, soiled, defected, and fresh currency notes before placing them in the vault at day-end.
  • Liaising with other teams is crucial to ensure business continuity, floor management, and service quality.
  • You will recover applicable service charges on instruments/banking facilities as per standard operating procedures.
  • Maintaining clean ratings in reviews/inspections from quality assurance units and regulatory bodies is essential.

Key Requirements:

  • Bachelor's degree in Business, Commerce, or a related field (preferred)
  • 1+ years of relevant experience
  • Numerical and financial analysis skills
  • Understanding of financial services, banking products, and banking operations
  • Good understanding of anti-money laundering/know-your-customer regulations
  • Proficiency in Microsoft Word and Excel
  • Knowledge and experience of Islamic Banking

What We Offer:

We are an equal opportunity employer and welcome applications from female candidates and persons with disabilities.

Why Join Us:

By joining our team, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

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