Patient Benefit Coordinator

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
  • Job Title: Voice Support Specialist
  • About the Role:

We are seeking a skilled and dedicated Voice Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in ensuring seamless communication between patients, healthcare providers, and insurance carriers.

Your primary responsibility will be to verify patient benefits before their appointments, answering incoming calls from other carrier groups regarding insurance coverage. You will also research eligibility information online with various insurance carriers and act as a liaison between patients, healthcare providers, and insurance carriers to ensure all necessary measures are taken and information is collected.

You will be responsible for obtaining referrals and authorizations for procedures and services, as required. This may involve working closely with patients, healthcare providers, and insurance carriers to resolve any issues or concerns that arise.

Key Responsibilities:

  1. Verify patient benefits before appointments
  2. Answer incoming calls regarding insurance coverage
  3. Research eligibility information online with insurance carriers
  4. Liaise between patients, healthcare providers, and insurance carriers
  5. Obtain referrals and authorizations for procedures and services

Professional Values:

  • Treat patients and staff with compassion and empathy
  • Recognize and respect cultural diversity
  • Adapt communication to individual needs
  • Use medical terminology appropriately
  • Respond to communications within a reasonable time frame
  • Project a professional image
  • Adhere to ethical principles
  • Demonstrate initiative and responsibility
  • Work collaboratively as a team member
  • Prioritize tasks effectively
  • Be adaptable to change
  • Attend mandatory training sessions
  • Maintain adherence to company policies and procedures

Benefits:

  • Competitive salary package
  • Annual leave and leave encashment
  • Health insurance (according to company policy)


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