Customer Service Resolution Specialist
12 hours ago
The role of the Customer Service Resolution Specialist is to handle and resolve customer complaints in a timely and professional manner. This involves acknowledging, investigating, and communicating with customers to ensure issues are resolved effectively.
- Acknowledge all incoming customer complaints and respond promptly to address their concerns.
- Investigate each complaint thoroughly, gathering relevant information to inform resolutions.
- Communicate regularly with customers to keep them informed of the status of their complaint and any actions being taken.
- Document all interactions and resolutions, maintaining accurate records for future reference.
- Minimum 1 year's experience in a customer service function.
- Meticulous attention to detail and ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.
- Ability to analyze complex situations and develop effective solutions.
- Opportunity to work in a dynamic environment with a team of professionals who share a passion for delivering exceptional customer service.
- Competitive salary and benefits package.
- Training and development opportunities to enhance your skills and career prospects.
- Work location: DHA Sector F, Islamabad.
- Shift time: 10am-7pm.
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Customer Service Manager
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Customer Services Specialist
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Executive
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Customer Service Specialist
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Customer Service Representative
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