Customer Service Manager

24 hours ago


Islamabad, Islamabad, Pakistan beBeeComplaint Full time 900,000 - 1,200,000
Senior Executive Complaints Management

This role is critical to ensuring effective management of all customer interactions related to site services.

  • Key Responsibilities:
    • Serve as the primary contact for handling customer complaints across all product categories, investigating and resolving complaints in a timely manner with root cause analysis.
    • Maintain proactive communication with customers regarding their concerns, updates, and resolutions.
    • Provide consistent, empathetic, and professional service, turning complaints into positive brand experiences.
  • Reporting & Analysis:
    • Maintain a comprehensive log of complaints, resolutions, and recurring issues.
    • Share weekly/monthly complaint trends and insights with management to support product/service improvement.
  • Process Improvement & Quality Feedback:
    • Identify process gaps and recommend solutions to prevent complaint recurrence.
    • Work closely with quality control, design, production, and delivery teams to improve customer satisfaction.


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