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Post Sale Service Manager
9 hours ago
Job Title: Post Sale Service Manager
About the Job
HRSG Outsourcing Pvt Limited is currently hiring for the position of Post Sale Service Manager.
Location: Lahore
Salary Range: Salary based on experience
Job Description
The Post Sale Service Manager will be responsible for overseeing the execution of genset operations from sales order confirmation. This includes efficient delivery, arrangement, and insurance of material, liaison with the customer, and supervision of technical aspects (e.g., simulation drawings) until the genset is fully functional and operational, addressing all customer satisfaction variables.
He/She will also be responsible for supervising operational support to customers, ensuring all satisfactory levels are met.
Additionally, he/she will lead a team of over 30 members from different regions of Pakistan, managing diverse scopes of work.
Ensure inventory availability by liaising with the SCM Manager to meet lead times without interruptions, honoring commitments.
Maintain a proactive, "can-do" attitude to address emergencies promptly and ensure 24/7 operational backup.
Collaborate with vendors to ensure material availability, maintain inventory reliability, and empower vendor relationships.
Adopt a target-oriented approach to achieve monthly and yearly sales goals and maintain high customer satisfaction.
Requirements
To be successful in this role, you will need:
1. M.E/B.E (Mechanical or Electrical Engineers) or experienced diploma holders.
2. Hands-on experience in the repair, maintenance, and services of machinery is preferred.
3. Capable and knowledgeable enough to manage a team of electrical/mechanical technicians.
4. Strong written and verbal communication skills (e.g., reports).
5. Proficiency in Excel.
6. Strong academic grades.
Experience
B2B experience of 3-5 years.
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