Senior Customer Liaison Officer

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Customer Service Representative Job Summary

Key Responsibilities
  • Order Management: Receive and process incoming orders, confirm details with customers via phone calls to ensure accuracy.
  • Customer Communication: Respond promptly to customer inquiries and feedback on various social media platforms, resolving complaints and ensuring consumer satisfaction.
  • Vendor Coordination: Coordinate and communicate with vendors to manage orders and deliveries for customers.
  • Order Tracking: Track and update replaced, returned or unfulfilled orders.
  • Product Listings: Create and update product listings with accurate and detailed information.

The ideal candidate will have excellent verbal and written communication skills, ability to multitask, prioritize and manage time effectively, and resolve conflicts efficiently. Experience in a customer service role is preferred.

Job Requirements
  • Communication Skills: Excellent verbal and written communication skills.
  • Multitasking: Ability to multi-task, prioritize, and manage time effectively.
  • Conflict Resolution: Ability to resolve conflicts effectively.
  • Experience: Experience of 6 months to 1 year in a customer service role is preferred.

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