
IT Support Service Delivery Lead
1 week ago
We are a team of innovators, problem-solvers, and collaborators dedicated to transforming the higher education landscape through personalized education solutions. Our platform empowers students to take control of their academic journey, providing them with the tools they need to succeed from day one through graduation.
We believe in the power of collaboration, innovation, and solving meaningful problems. Your ideas will have a real-world impact as you work alongside some of the brightest minds in the industry to reimagine what education can be.
As a Technical Support Analyst, you will play a critical role in supporting our customers, ensuring that they receive top-notch technical support and assistance whenever they need it. You will be responsible for handling incoming support tickets, collaborating closely with our Engineering team to resolve bugs and address urgent customer escalations, and monitoring customer support trends to identify areas for improvement.
Key Responsibilities:
- Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets
- Independently resolve 70% common issues without escalation
- Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution
- Monitor customer support trends and identify areas for improvement
- Work closely with Engineering to effectively escalate and resolve bugs and urgent technical issues
- Foster and maintain a customer-centric culture within the support team and broader organization
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Lead, AP Service Delivery
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Executive, O2C Service Delivery
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IT Service Delivery Professional
4 days ago
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Regional Service Delivery Head
1 day ago
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Customer Service Lead
4 days ago
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Service Delivery Specialist
1 day ago
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Service Delivery Manager
3 days ago
Karachi, Sindh, Pakistan hHELIOS Full timeWe are looking for a Service Delivery Manager at hHELIOS to lead the processing department and improve existing processes.Key ResponsibilitiesCustomer Interaction: Deal directly with customers via phone, email, or face-to-face interactions.Complaint Resolution: Resolve customer complaints efficiently.Information Gathering: Obtain and evaluate relevant...
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Service Delivery Specialist
6 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeJob Overview:As a Service Delivery Specialist at Recruit Best, you will be responsible for delivering exceptional service to our clients and candidates. This includes managing multiple projects simultaneously, coordinating logistics, and communicating effectively with stakeholders.
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Support Delivery Manager
1 week ago
Karachi, Sindh, Pakistan Spursol Full timeJob OverviewWe are seeking a Support Delivery Manager to join our team at Spursol. In this role, you will work with technical teams to ensure a consistent and high-quality level of support is delivered to our customers.The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced...
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Accounts Payables Team Lead
4 hours ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeAbout UsWe are a fast-paced and dynamic organization that values innovation and excellence. Our mission is to deliver meal solutions that bring joy to customers and drive positive transformation throughout the nation.In this role, you will have the opportunity to work closely with our team of experts to develop and implement strategies that drive business...
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Meal Delivery Campaign Specialist
3 days ago
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Lead, Finance Controlling
2 weeks ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Accounting Services Lead
3 days ago
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Senior Service Delivery Manager
1 day ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeJob OverviewSui Southern Gas Company Limited is a leading energy provider seeking a seasoned professional to lead its Senior Service Delivery Manager role. The successful candidate will be responsible for overseeing various departments within the Customer Services Division, focusing on delivering exceptional customer experiences.This strategic position...
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AP Service Delivery Manager
4 hours ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeJob DescriptionAs a key member of the Regional Finance SSC Domain, you will play a vital role in preparing accounts payables and reporting to management. You will be responsible for liaising with vendors, resolving queries, and ensuring accuracy of monthly reports by monitoring vendor and customer activities.Your responsibilities will include developing...
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Customer Journey Architect Lead
2 weeks ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeWe manage performance analysis, optimization, and process design for our customers.Our team leads the design and implementation of best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages.We collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis and recommend...
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Lead, Growth
2 weeks ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Service Delivery Officer
21 hours ago
Karachi, Sindh, Pakistan Fiber Beam Pvt Ltd Full timeCustomer Support RoleFiber Beam Pvt Ltd seeks a skilled Customer Service Representative to provide support to our customers.Main tasks:Handle customer inquiries and concernsAnalyze and resolve complex customer issuesContinuously improve processes and procedures to enhance customer satisfaction
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Business Growth Analyst Lead
3 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeAbout UsDelivery Hero SE is a leading food delivery platform operating in over 70+ countries worldwide. Our mission is to deliver an amazing experience—fast, easy, and to your door.We are headquartered in Berlin, Germany, and have been listed on the Frankfurt Stock Exchange since 2017. Our team is passionate about delivering high-quality service to our...