Technical Support Representative

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Representative

We are seeking a Technical Support Representative to provide high-quality technical and customer support for our asset management software.

About the Position

  1. Respond to customer inquiries via multiple channels, ensuring prompt and professional responses.
  2. Diagnose and resolve technical issues, utilizing strong problem-solving skills.
  3. Escalate complex technical issues to the relevant teams, providing clear and concise information.
  4. Identify and report customers at risk of churn to the relevant stakeholders.
  5. Collaborate with cross-functional teams to improve customer experience and support processes.

Requirements and Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 1 year of experience in a technical support role with direct customer interaction.

Preferred Skills

  • Strong technical knowledge and ability to troubleshoot software-related issues.
  • Excellent communication and teamwork skills.

Our Benefits

  • Opportunity to develop expertise in technical support and customer service.
  • Flexible working hours in a collaborative environment.
  • Experience supporting innovative software solutions used by industry leaders.


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