Contact Centre Supervisor

Contact Centre LeadershipWe are seeking a highly experienced and results-driven individual to join our contact centre team as a Contact Centre Director. The successful candidate will be responsible for leading the contact centre team, including developing strategies to improve customer satisfaction, managing budgets, and leading performance management...

Contact Centre OperationsWe are seeking a highly organized and experienced individual to join our contact centre team as an Operations Supervisor. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, including scheduling, training, and performance management.

About the RoleWe are seeking an experienced Call Centre Manager to lead our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the contact centre, including managing staff, tracking sales performance, and providing excellent customer service.You will work closely with other departments to...

About the RoleWe are seeking a skilled Contact Center Supervisor to join our team. In this role, you will be responsible for monitoring and guiding the Contact Center team to achieve their goals.Main ResponsibilitiesDevelop and implement strategies to improve Contact Center performance.Analyze data to identify trends and areas for improvement.Collaborate...

ResponsibilitiesThe successful candidate will be responsible for:Managing the daily running of the contact centre, including receiving customer inquiries, resolving issues, and tracking sales performance.Recruiting and training staff, including setting performance targets and conducting regular performance reviews.Ensuring all relevant communications and...

About This JobWe are seeking an experienced Call Center Agent to join our team. As a key member of our contact centre, you will be responsible for delivering exceptional customer service through calls, emails, and other communication channels.Key Responsibilities:Provide customer service through calls, emails, and other communication channels.Address...

As a key member of our team, you will be responsible for leading Contact Centre Technical Support operations. Your goal will be to meet internal targets for maintaining service level and external targets for offering beyond-par quality service that exceeds customers' expectations.Your responsibilities will include managing the performance scoring model of...

IntroductionThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across...

Carrying out all Contact Centre Technical Support related operations successfully in an organized manner. Meeting with internal targets of maintaining service level and external targets of offering beyond par quality service exceeding the customers' expectations.Ensuring minimum resolution time and also meeting benchmark for response time and other...

In this role, you will be responsible for ensuring the smooth operation of Contact Centre Technical Support. This includes meeting service level targets and providing exceptional customer service. You will also be responsible for managing the performance of engineers and supervisors, as well as identifying training needs for your team.Key skills required for...