Technical Support Manager

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

In this role, you will be responsible for ensuring the smooth operation of Contact Centre Technical Support. This includes meeting service level targets and providing exceptional customer service. You will also be responsible for managing the performance of engineers and supervisors, as well as identifying training needs for your team.

Key skills required for this role include effective communication, problem-solving, and leadership abilities. You will work closely with our Training and Development team to ensure that your team has the necessary skills to succeed.

Key Responsibilities

Team Management: Manage a team of supervisors, team leaders, and engineers to ensure that all technical support operations are carried out successfully.

Performance Management: Develop and implement a performance scoring model to evaluate the performance of engineers and supervisors.



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