Contact Centre Associate

About the RoleWe are seeking an experienced Call Centre Manager to lead our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the contact centre, including managing staff, tracking sales performance, and providing excellent customer service.You will work closely with other departments to...

ResponsibilitiesThe successful candidate will be responsible for:Managing the daily running of the contact centre, including receiving customer inquiries, resolving issues, and tracking sales performance.Recruiting and training staff, including setting performance targets and conducting regular performance reviews.Ensuring all relevant communications and...

About the RoleThe Hospital Contact Center Associate is responsible for managing incoming and outgoing calls, resolving customer inquiries, and providing exceptional customer service.Main ResponsibilitiesOperate a switchboard, routing incoming calls to the appropriate departmentsPlace out-of-state and international calls as requiredEscalate user complaints to...

As a key member of our team, you will be responsible for leading Contact Centre Technical Support operations. Your goal will be to meet internal targets for maintaining service level and external targets for offering beyond-par quality service that exceeds customers' expectations.Your responsibilities will include managing the performance scoring model of...

Timings: 9:00 a.m- 5:00 p.mSalary Range: Rs.40,000-50,000 plus Commission & Transport AllowanceLocation: Gulshan-e-Iqbal, Block-8, KarachiRequirements:Must possess strong communications skills (Written & Verbal)Must be able to handle outbound callsManage & resolve customer complaints promptlyMust be customer-focused with a sales approachMust have familiarity...

Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...

Raising awareness about Sindh Legal Advisory Call CentreProject Title: Sindh Legal Advisory Call Centre (SLACC)Organization: Legal Aid Society (LAS)Consultancy Title: Raising awareness about SLACCDuration: (05 March 2025 – 30 June 2025)BackgroundThe Legal Aid Society (LAS) is a not-for-profit and non-governmental organization to ensure accessible,...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

Contact Centre OperationsThe ideal candidate will have experience in managing the daily running of a contact centre, including receiving customer queries, requests, orders, and complaints via phone, chat, and email. They will also be responsible for needs assessments, performance reviews, and cost/benefit analyses.Recruit and set up the complete facility,...

Job SpecificationMAIN DUTIES:Manage queries, course listings and bookings on third-party websites.Identify, contact and generate leads for corporate clients via social media.Coordinate with ELN Pakistan's admin and office operations within agreed timescales.Monitor and work towards relevant KPIs (customer service, marketing – UK and PK).Handle incoming...

Cloudlead is hiring a Data Research Associate to join our team The ideal candidate will be responsible for identifying potential contacts using LinkedIn and accurately entering the gathered information into our system.Job SpecificationKey Responsibilities:Search LinkedIn profiles using specific keywords.Validate and verify work email addresses of identified...

Driver, Centre of Excellence in Women and Child HealthEntityLocationIntroduction Aga Khan University (AKU), a private, self-governing international university chartered in Pakistan in 1983, is a role model for academic, research and service programs in health and higher education in the developing world. The University currently has teaching sites in...

About the Role:Ibex is looking for an Associate Genesys Engineer who will be responsible for supporting Central Genesys cloud/telephony operations across contact centers in a client-facing role. This position involves administration, troubleshooting, and addressing day-to-day operational challenges while collaborating with relevant technical...

Job Overview:The Cloud Telephony Operations Associate role at Ibex is a unique opportunity to work with cutting-edge technology and collaborate with a talented team. As a key member of our Genesys Cloud team, you will be responsible for supporting central Genesys cloud/telephony operations across contact centers.Responsibilities:Serve as the point of contact...

Gro-en Solutions is seeking a highly motivated Sales and Marketing Associate to join our night shift operations. As a key member of our team, you will be responsible for contacting potential customers over the phone to promote our products and services.Key ResponsibilitiesContacting potential customers via phone calls to promote our products and...

Vacancy Announcement: Corporate and Advisory AssociateOur reputable law firm is seeking to recruit lawyers to join our dynamic team at our Karachi office.Job Title: Associate – Corporate and AdvisoryLocation: Clifton-KarachiJob Summary:We are looking for highly motivated, experienced, and qualified lawyers to expand our team. The successful candidates will...

Faculty & Head of Professional Development Centre North (PDCN)EntityLocationIntroductionAga Khan University – Institute for Educational Development (AKU-IED) is a globally recognized institution committed to advancing quality education through innovative teaching, research, and professional development programs. With a strong emphasis on improving...

About the RoleWe are seeking a highly motivated and organized Customer Support Associate - Billing to join our Customer Support team. As a Customer Support Associate - Billing, you will be responsible for providing top-notch customer service to our customers regarding their billing and account-related inquiries.You will interact with customers via live...

We are Cloudlead, a company dedicated to providing exceptional solutions for businesses. Our mission is to empower organizations with innovative tools and expert services.About the RoleWe are looking for a talented Data Research Associate to help us achieve our goals. As a key member of our team, you will be responsible for conducting research on potential...

Working ArrangementsThis role requires close collaboration with the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence. Act as a role model for other team members, demonstrating expertise and excellence in customer service.