Client Relationship Enhancement Specialist

6 days ago

Karachi, Sindh, Pakistan beBeeClientRelationships Full time

Enhance client experience by offering value-added services, such as regular service reviews and tailored visits to comprehend their issues or concerns. Key responsibilities include cultivating robust client relationships, ensuring efficient inquiry management, collaborating with team leaders, managing client expectations, facilitating engagement with online banking modules, and maintaining open communication.

Job Responsibilities
  • Cultivate a comprehensive network within the Client's Operational Department.
  • Ensure that inquiries via phone or email from clients categorized under Portfolio and Silver are directed to the Centralized Service team for quicker turnaround times and comprehensive tracking of all cases.
  • Collaborate with Team Leaders and Cluster Heads to identify clients or categories of inquiries that may be transitioned to the Central Service team.
  • Effectively manage clients' expectations by delivering clear information regarding the timeframe for solutions and potential outcomes.
  • Facilitate engagement with clients regarding Trade Track-IT and new online banking modules, empowering them to address their inquiries independently.
  • Facilitate regular training sessions for clients on Straight2bank functionalities and operational efficiency.
  • Maintain consistent communication with the Centralized Service team to gain insights into client inquiries and enhance operations efficiency.
  • Stay informed about the latest product offerings and processes through training sessions and other departments.
  • Collaborate with the Sales team for weekly business reviews to emphasize discrepancies in revenue and volume.
  • Conduct periodic reviews of product offerings and cash volume reports, providing updated data trends to the Sales team.
  • Establish monthly portfolio data analysis reviews for dissemination among the Sales team.
  • In the absence of a Sales team, oversee their responsibilities by managing client communications and addressing inquiries.

Key Qualifications

  • Strong client relationship-building skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in using digital tools and platforms.

Benefits

  • A competitive salary and benefits package.
  • Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave.
  • Flexible working options based around home and office locations.
  • Proactive wellbeing support through Unmind and development courses.
  • Access to physical, virtual, and digital learning resources.

About Us

We're an international bank committed to making a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose, we want to hear from you.

Our Values

  • Do the right thing and live with integrity.
  • Never settle and continuously strive to improve.
  • Be better together and foster inclusive collaboration.

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