Client Management Expert

4 days ago


Gujranwala, Punjab, Pakistan Persolkelly Full time

At Persolkelly, we are seeking a skilled Client Management Expert to drive our customer servicing and lifestyle management initiatives.

Key Responsibilities:
  • Become the primary point of contact for customers regarding their credit card services and lifestyle needs.
  • Develop in-depth knowledge of high-net-worth individuals' travel and lifestyle preferences.
  • Collaborate with external partners to deliver exceptional client experiences proactively and reactively.
  • Address customer complaints promptly and take necessary actions; anticipate potential issues that require proactive resolutions.
  • Maintain close working relationships with operations and affiliated businesses for seamless backend operations.
  • Ensure compliance with Monetary Authority of Singapore (MAS) and Bank Guidelines at all times.
  • Drive business growth through service and sales of the card product in Singapore.
  • Promote initiatives that enhance customer satisfaction scores.
Requirements:
  • A minimum of 5-8 years of experience in relationship management and client handling.
  • Demonstrated interest in travel and lifestyle with prior knowledge of the luxury and hotel industry dynamics.
  • A university degree is required.

As a Client Management Expert at Persolkelly, you will be an integral part of our team, driving excellence in customer servicing and business development.



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