
Client Management Expert
4 days ago
At Persolkelly, we are seeking a skilled Client Management Expert to drive our customer servicing and lifestyle management initiatives.
Key Responsibilities:- Become the primary point of contact for customers regarding their credit card services and lifestyle needs.
- Develop in-depth knowledge of high-net-worth individuals' travel and lifestyle preferences.
- Collaborate with external partners to deliver exceptional client experiences proactively and reactively.
- Address customer complaints promptly and take necessary actions; anticipate potential issues that require proactive resolutions.
- Maintain close working relationships with operations and affiliated businesses for seamless backend operations.
- Ensure compliance with Monetary Authority of Singapore (MAS) and Bank Guidelines at all times.
- Drive business growth through service and sales of the card product in Singapore.
- Promote initiatives that enhance customer satisfaction scores.
- A minimum of 5-8 years of experience in relationship management and client handling.
- Demonstrated interest in travel and lifestyle with prior knowledge of the luxury and hotel industry dynamics.
- A university degree is required.
As a Client Management Expert at Persolkelly, you will be an integral part of our team, driving excellence in customer servicing and business development.
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