IT Support Professional

2 days ago


Lahore, Punjab, Pakistan ATSG Full time
About the Job

We are seeking a highly skilled Technical Engineer Specialist to join our team at ATSG. As an L2 IT Support Engineer, you will be responsible for providing timely and effective technical support to end-users.

Key Responsibilities:

  • Providing technical support via telephone or email
  • Taking escalations from tier 1 support
  • Managing employee computer and device maintenance
  • Active Directory, email, and phone system account management
  • Printing environment installation and support
  • Virus and malware protection using standardized tools
  • Remote patching of employee computers
  • Advanced network troubleshooting

Qualifications and Experience:

  • Bachelor's degree in computer science, information technology, or related field
  • 3-5 years of experience as a support engineer
  • Proven experience with server, network, and PC issues
  • Proficiency in remote desktop and helpdesk software
  • Experience with RMM Tools

Working Environment:

The work environment is indoors with a moderate noise level. This is a full-time position with standard working hours.



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