
Customer Support Professional
2 days ago
About Pixel Communications
We are a dynamic and fast-growing company dedicated to providing exceptional customer service. As we continue to expand, we are seeking an experienced Customer Support Specialist to join our team.
Key Responsibilities
- Respond to customer inquiries via various communication channels in a timely and professional manner.
- Provide clear and accurate information about our products and services.
- Troubleshoot customer issues, resolve complaints, and ensure customer satisfaction.
- Maintain detailed records of customer interactions and follow up as necessary.
- Collaborate with internal teams to resolve complex customer issues.
- Assist in creating and updating customer support documentation.
Requirements
- A minimum of 2 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer support software or CRM systems is a plus.
- A positive, friendly, and patient attitude when dealing with customers.
Preferred Qualifications
- Experience in a tech or SaaS environment is a plus.
- Ability to handle high-pressure situations effectively.
Benefits
- A competitive salary and performance-based incentives.
- Flexible working hours.
- An opportunity for career growth and development.
- Health and wellness benefits.
- A range of additional perks.
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