
Healthcare Operations Specialist
4 days ago
About this role:
We are seeking a Revenue Cycle Operations Specialist to join our team. As a key member of our revenue cycle management team, you will play a critical role in supporting efficient and compliant revenue cycle operations.
This position is responsible for ensuring accurate and timely insurance verification, managing authorizations, and tracking physician orders. You will perform initial verification of patients' insurance coverage for services, conduct monthly re-verifications to identify any changes in insurance, and accurately document verification information within the client's electronic medical record (EMR) system.
- Insurance Verification: Perform initial verification of patients' insurance coverage for services, conduct monthly re-verifications to identify any changes in insurance, and accurately document verification information within the client's EMR system.
- Authorization Management: Submit initial authorization requests to insurance companies for services requiring pre-certification, compile and submit required medical documentation from the client's EMR to support authorization requests, and manage follow-up and subsequent authorization requests as needed.
- Physician Order Tracking: Send unsigned physician orders to appropriate physician offices for review and signature, follow up on outstanding or aged unsigned orders and implement strategies for timely completion, and review and upload signed physician orders into the client's EMR, ensuring compliance.
- Documentation & Reporting: Develop and maintain internal tracking spreadsheets and databases to support day-to-day workflow.
- Team Support: Assist in training new or existing staff on workflows and best practices, and support other administrative or operational duties as assigned.
The ideal candidate will have strong attention to detail, exceptional fluency in spoken English, with outstanding written and verbal communication skills, and experience in an accounts receivable role with current, hands-on experience.
This role requires an in-depth understanding of medical billing rules, insurance guidelines, and regulatory compliance. The candidate should be currently employed with a well-reputed revenue cycle management company.
Key RequirementsTo succeed in this role, you will need:
- At least 2 years of experience in a revenue cycle management company
- Strong knowledge of medical billing rules and regulations
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- High level of accuracy and attention to detail
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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