Guest Relations Manager Professional

7 hours ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Job Overview

At HR Outsourcing and Consulting, we are seeking a skilled Guest Relations Manager to provide exceptional customer experiences. The successful candidate will be responsible for ensuring flawless guest service experiences.

Key Responsibilities
  • Analyze customer feedback to drive continuous improvement in overall rating.
  • Respond promptly to guests' needs and anticipate their unstated requirements.
  • Actively listen and resolve guests' complaints.
  • Oversee arrivals and departures of special guests, coordinating with staff and following up on service recovery.
Requirements
  • Proven experience as a Guest Relations Manager or similar role.
  • Strong knowledge of personalized services principles and processes.
  • Experience with guest relationship management software and industry trends.
  • Excellent problem resolution, communication, and active listening skills.
  • Ability to work flexible hours and high level of responsibility.
  • BS degree in hospitality management, business administration, or related field.


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