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Customer Journey Specialist
6 days ago
About the Job:
We're seeking a highly skilled Data Analyst to drive business growth by analyzing consumer behavior, tracking customer engagement, and evaluating insights from various platforms.
Main Tasks:
- Analyze data from offline stores, customer surveys, CRM platforms, loyalty programs, e-commerce support, and social media platforms
- Develop strategic recommendations to improve customer journeys and increase retention
- Create detailed reports and dashboards for marketing teams to monitor key performance indicators (KPIs)
- Present findings and insights to senior management to inform strategic decisions
Required Skills and Qualifications:
- 3 years of experience in data analysis
- Bachelor's degree
Work Setting:
This is a full-time role requiring an in-person work presence.
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