Customer Experience Enhancement Lead

2 days ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time
Job Overview

The Customer Experience Enhancement Lead is responsible for ensuring that customers receive the highest level of service from our company. This includes managing complaints, analyzing data, and developing and implementing improvements to our processes.

Key Responsibilities:
  1. Manage Complaint Handling: Manage the complaints handling process, ensuring that all complaints are resolved promptly and fairly.
  2. Develop and Implement Improvements: Develop and implement improvements to our processes, including new policies and procedures.
  3. Collaborate with Teams: Collaborate with different teams to ensure that customers receive the highest level of service.
  4. Coach and Mentor Team Members: Coach and mentor team members to improve their skills and knowledge in complaint handling.
Requirements:
  • Qualification and Experience: 2 years' experience in a similar role, excellent understanding of complaint handling, and experience embedding internal strategies to minimize complaint handling time.
  • Skills and Abilities: Excellent analysis and Excel skills, self-motivated, and strong ability to work collaboratively with different teams.


  • Rawalpindi Cantonment, Pakistan Lead Incorporation Full time

    Job OverviewWe are seeking a highly skilled Customer Support Representative to join our team at Lead Incorporation. As the primary point of contact for our customers, you will provide exceptional service to address inquiries, resolve issues, and enhance client satisfaction.Key Responsibilities:Respond to customer inquiries through various communication...


  • Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

    Job Description:Translation Empire PK seeks a dedicated Customer Support Specialist to join our team. As a critical member of our support staff, you will play a vital role in ensuring customer satisfaction and driving business growth.Key Responsibilities:Deliver exceptional customer service, addressing customer inquiries and concerns in a prompt and...


  • Rawalpindi Cantonment, Pakistan RMRSCO (Pvt) Ltd Full time

    Revenue Enhancement DirectorRMRSCO (Pvt) Ltd is seeking a seasoned Revenue Enhancement Director to drive revenue growth, expand our customer base, and enhance our overall business performance. As a strategic leader, you will identify opportunities for revenue enhancement, develop and implement effective business strategies, and collaborate with...


  • Rawalpindi Cantonment, Pakistan ID Cosmetics Full time

    About the Position: As a Customer Care Representative, you will be responsible for supporting our valued customers in their experience with ID Cosmetics. This includes providing timely and professional assistance, resolving issues, and offering product guidance.Responsibilities and Expectations: Communicate clearly and effectively with customers through...


  • Rawalpindi Cantonment, Pakistan Aiitsolutions Full time

    Job Title: Customer Experience EngineerDo you have a passion for delivering exceptional customer experiences?At Aiit Solutions, we are seeking a highly skilled and motivated Customer Experience Engineer to join our IT support team.The successful candidate will be responsible for providing first-level technical support via phone, remote assistance, or email,...


  • Rawalpindi Cantonment, Pakistan Lead Incorporation Full time

    Job DescriptionAt Lead Incorporation, we are looking for a dedicated and results-driven Customer Support Representative to join our team. As the primary point of contact for our customers, you will play a vital role in ensuring their satisfaction and loyalty.Key Accountabilities:Respond to customer inquiries in a timely and professional manner.Resolve...


  • Rawalpindi Cantonment, Pakistan Lead Incorporation Full time

    Customer Support RoleWe are seeking a Customer Support Representative to join our team at Lead Incorporation. This is an exciting opportunity for a motivated and customer-focused individual to contribute to our mission of delivering outstanding support.Key Responsibilities:Provide excellent service to address customer inquiries and resolve issues.Collaborate...

  • Support Specialist

    5 days ago


    Rawalpindi Cantonment, Pakistan Lead Incorporation Full time

    About UsLead Incorporation is an innovative company that prides itself on providing excellent service to its clients. We are seeking a talented Customer Support Representative to join our team and contribute to our mission of delivering outstanding support.Responsibilities:Provide prompt and professional responses to customer inquiries.Resolve customer...


  • Rawalpindi Cantonment, Pakistan Flight Airfare Full time

    Role DescriptionWe are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Navigator. In this role, you will be responsible for delivering exceptional customer experiences by providing personalized travel consulting services and managing travel arrangements.Responsibilities:Provide personalized travel consulting...


  • Rawalpindi Cantonment, Pakistan Northpacific Full time

    About NorthpacificWe are a UK-based Business Process Outsourcing (BPO) company seeking experienced professionals for injury claim outbound sales. To be successful, candidates must be fluent in English and have excellent communication skills.Job OverviewSelect candidates will make outbound calls to international clients based in Canada. Training will be...


  • Rawalpindi Cantonment, Pakistan SPAN BPO Full time

    As the Contact Center Performance Manager at SPAN BPO, you will be responsible for analyzing and interpreting data to inform business decisions and drive continuous improvement.With a strong analytical mind and excellent problem-solving skills, you will work closely with the Service Delivery Director and Customer Service Operations Lead to develop and...


  • Rawalpindi Cantonment, Pakistan CLOUD DATA PVT LTD Full time

    Customer Payment Resolution LeadWe are seeking an experienced Customer Payment Resolution Lead to join our collections management team. The successful candidate will be responsible for identifying and tracking outstanding customer debt, as well as contacting debtors, organizing payment plans, and maintaining accurate records.About the RoleIdentify and track...


  • Rawalpindi Cantonment, Pakistan SPAN BPO Full time

    As the Service Delivery Director at SPAN BPO, you will be responsible for overseeing the overall direction and strategy of our Contact center operations. This includes developing and implementing plans to drive business growth, improve customer satisfaction, and increase employee engagement.The role requires a deep understanding of customer needs and...


  • Rawalpindi Cantonment, Pakistan PakWheels Full time

    About PakWheels:PakWheels.com is a pioneering company in the Pakistani automobile industry, dedicated to revolutionizing the way people buy, sell, and maintain their vehicles. We're seeking an experienced Operations Lead to join our team and drive sales performance.Job Description:The successful candidate will have a proven track record in sales operations,...


  • Rawalpindi Cantonment, Pakistan FS Medical Billing LLC Full time

    At FS Medical Billing LLC, we are committed to delivering exceptional service quality and driving business growth through innovative solutions and strategic partnerships.As a Client Revenue Enhancement Manager, you will play a critical role in developing and executing sales strategies to identify new business opportunities and expand our presence in the...


  • Rawalpindi Cantonment, Pakistan Orbiz Solutions Full time

    Job Overview:Orbiz Solutions is a leading provider of innovative solutions, and we are seeking a Sales Executive to drive revenue growth and expansion. As a key member of our sales team, you will be responsible for identifying new business opportunities, building relationships with clients, and closing deals.Responsibilities:Engage with potential clients to...


  • Rawalpindi Cantonment, Pakistan Nirvana Group of Companies Full time

    About the RoleNirvana Group of Companies in Islamabad, Pakistan, requires a highly motivated and results-driven Team Lead to spearhead our Call Center and Telemarketing operations. As a key member of our team, you will be responsible for driving sales, managing customer relationships, and overseeing day-to-day activities.To succeed in this role, you should...


  • Rawalpindi Cantonment, Pakistan Provider's Central Hub Full time

    **Join Our Team**As a Business Development Executive at Provider's Central Hub, you will play a critical role in driving our company's growth and success. You will be responsible for developing new business opportunities, generating leads, and fostering strong business relationships.Key Responsibilities:**New business developmentLead generation and sales...


  • Rawalpindi Cantonment, Pakistan Celebex Communications Full time

    Company OverviewCelebex Communications is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences.


  • Rawalpindi Cantonment, Pakistan ACE Money Transfer Full time

    About ACE Money TransferACE Money Transfer is a rapidly growing digital remittance brand with global reach, offering a competitive salary and benefits package.We are committed to creating a collaborative work environment where innovation and creativity are encouraged.What We OfferA comprehensive benefits package including health insurance, retirement plan,...