Customer Service Agent

5 days ago


Rawalpindi Cantonment, Pakistan Lead Incorporation Full time
Job Overview
We are seeking a highly skilled Customer Support Representative to join our team at Lead Incorporation. As the primary point of contact for our customers, you will provide exceptional service to address inquiries, resolve issues, and enhance client satisfaction.

Key Responsibilities:
  1. Respond to customer inquiries through various communication channels in a timely and professional manner.
  2. Address and resolve customer complaints to ensure high levels of customer satisfaction.
  3. Maintain accurate records of customer interactions and update internal databases as required.
  4. Collaborate with team members to provide seamless support and meet client needs.
  5. Elevate complex issues to relevant departments and follow up on resolutions.

Requirements:
  1. Experience: Previous experience in customer service is preferred but not mandatory.
  2. Skills:
  3. Excellent verbal and written communication skills in English.
  4. Strong interpersonal and problem-solving abilities.
  5. Ability to multitask and manage time effectively.
  6. Proficiency in using CRM tools and other customer service software is beneficial.
  7. Education: A Bachelor's degree or equivalent is preferred.
  8. Location: Must be willing to work on-site at Bahria Phase 7, Rawalpindi.
  9. Availability: Flexibility to work shifts, including weekends and public holidays, if needed.


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