Senior Technical Support Professional

9 hours ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 4,000,000 - 5,000,000
Job Title: Technical Support Lead

The role of the Technical Support Lead is to provide expert technical support for various products and services. This position requires a senior subject matter expert who can troubleshoot complex issues or product-level bugs that cannot be resolved by technical support engineers.

This position involves managing, tracking, diagnosing, and troubleshooting high-level cases for technical support engineers. Additionally, the Technical Support Lead provides leadership to the technical support team, including mentoring, training, and coaching other technical support engineers to develop their skills and expertise.

Key responsibilities include collaborating with engineering teams across the company to identify and address technical issues affecting customers. The Technical Support Lead is also responsible for driving continuous improvement in the technical support process.

Key Responsibilities:
  • Must have a deep understanding of the product, analyze, and diagnose complex issues, and provide solutions that minimize user disruption.
  • Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.
  • Responsible for creating and maintaining technical documentation for internal and external use.
  • Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.
  • Must have excellent communication and collaboration skills to work effectively with different teams.
  • Provide leadership and mentoring to Technical Support Engineers.
  • Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support.
  • Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours.

  • Senior Technical Support Professional

    9 hours ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000

    About the RoleThe Technical Support Lead is a senior subject matter expert responsible for providing complex technical support to a range of products and services.This role involves managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, as well as mentoring, training, and coaching other technical support...

  • Expert Technical Support Professional

    9 hours ago

    Karachi, Sindh, Pakistan beBeetechnical Full time 1,200,000 - 1,500,000

    Job Title:Senior Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team. As a senior subject matter expert, you will be responsible for providing complex technical support for a range of products and services.About the Role:This is a senior level position that requires a high degree of autonomy and technical...

  • Technical Support

    2 weeks ago

    Karachi, Sindh, Pakistan Hub360 Solutions (Private) Limited Full time

    OverviewAre you passionate about software quality assurance and love tackling technical challenges? We're looking for an experienced Technical Consultant (SQA / Technical Support) to join our growing teamWhat You'll DoDeliver high-quality technical support to clientsPerform end-to-end QA testing on software productsEnsure all development stages meet quality...

  • Technical Support Advisor

    1 week ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewOur company seeks an experienced Technical Support Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and technical support.Key ResponsibilitiesAs a Technical Support Specialist, your main responsibilities will include:Providing timely and effective technical support to clients via...

  • Technical Support Professional

    8 hours ago

    Karachi, Sindh, Pakistan beBeeProductivity Full time €38,431 - €54,141

    About Our TeamAt Secfix, we're on a mission to revolutionize security and compliance for modern companies. Our close-knit team is passionate about solving real-world problems with innovative solutions.Role ResponsibilitiesFirst-line support: Provide timely and empathetic responses to customer inquiries via Intercom chat.Troubleshooting: Analyze issues,...

  • Technical Support Professional

    4 days ago

    Karachi, Sindh, Pakistan beBeeProblemSolver Full time $60,000 - $80,000

    Job SummaryTechnical Support Specialist RoleThe ideal candidate will contribute to our Global Operations team, playing a vital part in enhancing our Product Support Team.Provide Level 2 technical support to resolve intricate issues.Analyze logs and provide resolution to assigned tickets.Perform configurations and testing in proto environments.Roll out...

  • Technical Support Advisor- Pakistan

    2 weeks ago

    Karachi, Sindh, Pakistan Dengage Full time

    Join to apply for the Technical Support Advisor - Pakistan role at Dengage.Get AI-powered advice on this job and more exclusive features.D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an...

  • Technical Support Officer

    7 days ago

    Karachi, Sindh, Pakistan Inbox Business Technologies Full time

    1 month ago Be among the first 25 applicantsInbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to...

  • Software Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 40,000 - 80,000

    Software Support Engineer II Job DescriptionThis role involves providing technical assistance to customers with software-related issues. The successful candidate will work closely with the product development team to resolve bugs and improve overall system functionality.Responsibilities include:Collaborating with cross-functional teams to identify and...

  • Technical Support Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Stellic Full time

    Join to apply for the Technical Support Engineer role at StellicJoin to apply for the Technical Support Engineer role at StellicThe RoleAs the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely...