
Helpful Travel Agent
24 hours ago
We are seeking highly skilled customer service professionals to handle customer inquiries, address concerns and provide exceptional service.
About the RoleThe ideal candidate will possess excellent communication skills in English, proven work experience as a travel agent, and strong sales abilities. They should also have knowledge of computer reservations systems, GDS systems, and e-traveling.
The successful candidate will be fluent in English with multilingualism being an added advantage. They will also have sound knowledge of domestic and international travel trends and a degree in hospitality, travel, tourism, business or a relevant field.
Main Responsibilities:
- Handle customer inquiries and address their concerns
- Document calls according to standard procedures
- Route calls to appropriate sources
- Manage and resolve customer complaints
- Provide overview to customers about products
To be successful in this role, you will need:
- Proven work experience as a travel agent
- Excellent knowledge of computer reservations systems, GDS systems, and e-traveling
- Fluency in English; multilingualism is a plus
- Strong sales skills and commercial awareness
- Ability to interact, communicate, and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Degree in hospitality, travel, tourism, business or relevant field
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