Customer Service Expert
2 days ago
To excel in this role, you will be the primary point of contact for customers regarding their inquiries and concerns. Your exceptional communication skills will enable you to build strong relationships with our clients.
This position involves handling customer interactions, ensuring accuracy and completeness of customer information, and meeting performance targets while maintaining quality standards.
Key Responsibilities:- Handle inbound and outbound customer inquiries regarding various services.
- Provide professional assistance to customers, addressing their concerns and questions.
- Ensure accurate and complete customer information in our systems.
- Meet performance targets and maintain quality standards set by the company.
- For experienced candidates: Matric with relevant experience in customer service or a related field.
- For fresh candidates: Minimum qualification of FA/FSC.
The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in English to handle client interactions effectively.
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