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Inbound Call Center Coach
8 hours ago
Selecta Sol Services excels as a provider of cutting-edge technology solutions across various industries, with expertise in digital marketing, Odoo ERP, CRM, software development, marketing automation, SEO, web development, media creation, and content writing.
Job Description
We are seeking a Full-Time Trainer for our Call Center Team. The successful candidate will be responsible for designing and delivering comprehensive training programs, monitoring agent performance, and providing actionable feedback to improve customer satisfaction.
Required Skills and Qualifications
- Extensive experience in call center training, customer service, and CRM system management is mandatory.
- Familiarity with digital marketing strategies and marketing automation tools is highly desirable.
- Exceptional communication and interpersonal skills are vital for this role.
- Ability to create engaging and interactive training materials that cater to diverse learning styles.
- Background in SEO and web development is a significant plus.
- Bachelor's degree in a relevant field is a requirement.
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