![ZNZ Communications](https://media.trabajo.org/img/noimg.jpg)
Call Center Leadership Role
6 hours ago
ZNZ Communications, a leading player in the industry, seeks a skilled Call Center Supervisor to lead our team of customer service representatives.
About the Job:
- Manage and supervise a team of call center representatives to achieve exceptional customer satisfaction and productivity.
- Evaluate team performance regularly, identify areas for improvement, and implement strategies to enhance overall performance.
- Provide comprehensive training and coaching to ensure team members have the necessary skills to excel in their roles.
- Handle complex customer complaints and issues, utilizing effective communication and problem-solving skills to resolve issues efficiently.
- Develop and analyze reports to inform data-driven decisions, driving business growth and improvement.
Key Qualifications:
- A minimum of 2 years of experience in a call center environment, with a proven track record of success.
- Excellent leadership and communication skills, with the ability to motivate and inspire team members.
- Strong analytical and problem-solving abilities, with the capacity to work under pressure and meet deadlines.
- Proficiency in MS Office and call center software, with a willingness to learn and adapt to new technologies.
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