Call Center Leadership Role

6 hours ago


Lahore, Punjab, Pakistan ZNZ Communications Full time
Job Overview

ZNZ Communications, a leading player in the industry, seeks a skilled Call Center Supervisor to lead our team of customer service representatives.

About the Job:

  • Manage and supervise a team of call center representatives to achieve exceptional customer satisfaction and productivity.
  • Evaluate team performance regularly, identify areas for improvement, and implement strategies to enhance overall performance.
  • Provide comprehensive training and coaching to ensure team members have the necessary skills to excel in their roles.
  • Handle complex customer complaints and issues, utilizing effective communication and problem-solving skills to resolve issues efficiently.
  • Develop and analyze reports to inform data-driven decisions, driving business growth and improvement.
Requirements

Key Qualifications:

  • A minimum of 2 years of experience in a call center environment, with a proven track record of success.
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members.
  • Strong analytical and problem-solving abilities, with the capacity to work under pressure and meet deadlines.
  • Proficiency in MS Office and call center software, with a willingness to learn and adapt to new technologies.


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