Call Center Specialist

6 hours ago


Lahore, Punjab, Pakistan Rising Tech Solutions Full time

Company Overview:

Rising Tech Solutions is a leading provider of technology-driven solutions, committed to excellence and innovation. We are seeking an experienced Customer Relations Officer to join our call center team.

Job Description:

  • Handle inbound and outbound calls professionally and efficiently.
  • Assist customers with inquiries and provide information about Energy and Home Warranty products and services.
  • Resolve customer complaints and issues promptly to ensure high satisfaction.
  • Leverage prior experience in Energy and Home Warranty campaigns to drive sales and customer retention.
  • Utilize persuasive communication skills to convert inquiries into sales opportunities.
  • Meet and exceed daily, weekly, and monthly sales targets and KPIs.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Prepare and submit regular reports on call activity and sales performance.
  • Collaborate with team members and supervisors to improve processes and outcomes.

Required Skills and Qualifications:

  • Minimum 2+ years of experience in call center roles, specifically in Energy and Home Warranty campaigns.
  • Educational requirement: Intermediate (or equivalent).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Ability to work effectively in a fast-paced, night-shift environment.
  • Proficiency in using call center software and CRM systems.

Work Schedule:

  • Night shift: Monday to Friday.
  • Fixed off: Saturday and Sunday.

Compensation:

  • Competitive base salary.
  • Daily, weekly, and monthly commissions based on performance.

Benefits:

  • Opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.
  • Attractive commission structure and performance incentives.

Job Details:

  • Job Type: Full-time.
  • Pay: Rs35,000.00 - Rs65,000.00 per month.


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