Call Center Specialist
6 hours ago
Company Overview:
Rising Tech Solutions is a leading provider of technology-driven solutions, committed to excellence and innovation. We are seeking an experienced Customer Relations Officer to join our call center team.
Job Description:
- Handle inbound and outbound calls professionally and efficiently.
- Assist customers with inquiries and provide information about Energy and Home Warranty products and services.
- Resolve customer complaints and issues promptly to ensure high satisfaction.
- Leverage prior experience in Energy and Home Warranty campaigns to drive sales and customer retention.
- Utilize persuasive communication skills to convert inquiries into sales opportunities.
- Meet and exceed daily, weekly, and monthly sales targets and KPIs.
- Maintain accurate and detailed records of customer interactions and transactions.
- Prepare and submit regular reports on call activity and sales performance.
- Collaborate with team members and supervisors to improve processes and outcomes.
Required Skills and Qualifications:
- Minimum 2+ years of experience in call center roles, specifically in Energy and Home Warranty campaigns.
- Educational requirement: Intermediate (or equivalent).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work effectively in a fast-paced, night-shift environment.
- Proficiency in using call center software and CRM systems.
Work Schedule:
- Night shift: Monday to Friday.
- Fixed off: Saturday and Sunday.
Compensation:
- Competitive base salary.
- Daily, weekly, and monthly commissions based on performance.
Benefits:
- Opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.
- Attractive commission structure and performance incentives.
Job Details:
- Job Type: Full-time.
- Pay: Rs35,000.00 - Rs65,000.00 per month.
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